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Privacy Policy

Privacy Policy

Last updated: April 13, 2025

This Privacy Policy explains how NOVA Canada (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from n ova-canada.ca (the “Site”), or otherwise communicate with us about our services (collectively, the “Services”).

For the purposes of this Privacy Policy, “you,” “your,” and “yours” refer to any user of the Services, whether as a customer, website visitor, or other individual whose information we collect in accordance with this policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the revised “Last Updated” date. Please check back periodically to stay informed.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources, depending on how you interact with us. This includes:

Information We Collect Directly from You

Contact information: name, address, phone number, and email.
Order information: billing and shipping address, payment confirmation, and contact details related to your purchases.
Account information: username, password, and security details for your account.
Customer service communications: information you share when contacting us for assistance.

You may choose not to provide certain information, but this may limit your ability to use certain features of the Site.

Information We Collect Automatically

We automatically collect certain information about your use of our Site (“Usage Data”) using cookies, pixels, and similar technologies. This may include details such as IP address, browser type, device information, referring URLs, and how you interact with our content.

Information We Obtain from Third Parties

We may also receive information from trusted partners, including:

Shopify: our e-commerce platform provider, which assists in processing orders and payments.
Payment processors: who handle payment details such as credit or debit card information and billing addresses.
Analytics and marketing partners: who help us better understand user behavior and improve your shopping experience.

How We Use Your Personal Information

To provide and improve our Services: including processing payments, fulfilling orders, and managing your account.
Marketing and advertising: to send promotional materials and show you relevant ads. You may opt out at any time.
Security and fraud prevention: to protect our Site and users from unauthorized activity.
Customer support: to communicate with you and address your inquiries or feedback.

Cookies

We use cookies and similar technologies to improve your browsing experience and analyze website performance. For details on Shopify’s cookie usage, visit Shopify Cookies Policy.

You can control or disable cookies through your browser settings, though some parts of the Site may not function properly if you do so.

How We Disclose Personal Information

We may share your information with trusted third parties for legitimate business purposes, such as:

Vendors who assist with payment processing, shipping, analytics, and customer service.
Marketing and business partners to deliver personalized advertising.
Affiliates and subsidiaries of NOVA Canada, as part of our legitimate business operations.
Law enforcement or regulatory bodies, when required by law.

We do not sell or rent your personal information. We only share data to provide our Services or as required by law.

Third-Party Websites and Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal information.

Children’s Data

Our Services are not directed toward children under 16 years of age, and we do not knowingly collect personal information from them. If you believe we have received information from a child, please contact us for deletion.

Security and Retention

While we use reasonable safeguards to protect your personal information, no system is entirely secure. We retain your information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce our agreements.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

Right to access the information we hold about you.
Right to request correction or deletion of your data.
Right to object to certain processing activities or withdraw consent.
Right to data portability, where applicable.
Right to opt out of targeted advertising or data sharing.

You can exercise these rights by contacting us via the details below. We may require verification of your identity before processing requests.

Complaints

If you have concerns about how we handle your personal information, please contact us first. If you remain unsatisfied, you may file a complaint with your local data protection authority.

International Users

Your data may be transferred and processed outside your country of residence, including in countries that may not provide the same level of data protection. Where required, we use recognized data transfer mechanisms such as Standard Contractual Clauses to ensure compliance with applicable law.

Customer Service

We’re here to help. Contact us during our business hours:

Business Hours (EST):
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed

We aim to respond to all messages within 24 business hours.

Privacy Policy