Terms of Service

OVERVIEW

This website is operated by NOVA Canada. Throughout the site, the terms “we”, “us” and “our” refer to NOVA Canada. NOVA Canada offers this website, including all information, tools, and services available from this site, to you—the user—conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any Services.

Any new features or tools added to the store shall also be subject to these Terms. You can always review the latest version on this page. We reserve the right to update or change any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the site following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your province or territory of residence, or that you are the age of majority and have given consent for any of your minor dependents to use this site. You may not use our products for any unlawful or unauthorized purpose, nor may you violate any laws in your jurisdiction (including, but not limited to, copyright laws). You must not transmit any worms, viruses, or destructive code. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission. Headings are for convenience only and do not affect interpretation.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material is provided for general information only and should not be relied upon as the sole basis for decisions without consulting more accurate sources. Any reliance on the material is at your own risk. We reserve the right to modify the site’s content at any time, but we are under no obligation to update information.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice. We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These items may have limited quantities and are subject to return or exchange only according to our Refund Policy. We make every effort to display product colors and images accurately, but we cannot guarantee that your screen’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, region, or jurisdiction. We may do so on a case-by-case basis. All product descriptions and pricing are subject to change at any time without notice. We also reserve the right to discontinue any product at any time. We do not warrant that the quality of any products, services, information, or other material will meet your expectations.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders using the same account, credit card, or shipping address. If we make a change to or cancel an order, we may attempt to notify you via the email and/or phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all orders. Please promptly update your details—such as email address and payment information—so we can complete transactions and contact you when necessary. For more details, please review our Refund Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control or input. You acknowledge that such tools are provided “as is” and “as available,” without any warranties, representations, or conditions. Any use by you of optional tools offered through the site is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, or services available via our Service may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy and we assume no liability for any third-party materials, websites, or services. Please review third-party policies carefully before engaging in any transaction.

SECTION 9 – USER COMMENTS AND FEEDBACK

If you send creative ideas, suggestions, proposals, plans, or other materials (with or without our request), you agree that we may edit, publish, distribute, translate, and otherwise use them in any medium at any time without restriction. We are under no obligation to maintain comments in confidence, pay compensation, or respond. You agree that your comments will not violate any rights of others or contain unlawful, abusive, or harmful material, or malware. You are solely responsible for the comments you make and their accuracy.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS AND OMISSIONS

Occasionally, information on our site or in the Service may contain typographical errors or inaccuracies related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content for: (a) any unlawful purpose; (b) soliciting others to perform unlawful acts; (c) violating any international, federal, provincial/territorial, or local regulations, rules, laws, or ordinances; (d) infringing upon our intellectual property rights or the rights of others; (e) harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating; (f) submitting false or misleading information; (g) uploading or transmitting viruses or any other type of malicious code; (h) collecting or tracking the personal information of others; (i) spamming, phishing, pharming, pretexting, spidering, crawling, or scraping; (j) any obscene or immoral purpose; or (k) interfering with or circumventing the security features of the Service or related websites. We reserve the right to terminate your use of the Service for violations.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free, or that the results obtained will be accurate or reliable. You agree that the Service and all products and services delivered to you through the Service are provided “as is” and “as available,” without any representation, warranties, or conditions of any kind, either express or implied, including implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall NOVA Canada, our directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including any errors or omissions in any content, or any loss or damage incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless NOVA Canada and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers, and employees, from and against any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or we may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.

SECTION 19 – CHANGES TO TERMS

You can review the most current version of these Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Customer Service
We’re here to help. Contact us during our business hours:

• Email: support@nova-canada.com
• Contact form: Contact Us
• FAQ: Frequently Asked Questions

Business Hours (EST):
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed
We do our best to respond to all messages within 24 business hours.

Company Information
Business Name: NOVA Canada
Registered Address: Salomeschouw 39, Zoetermeer 2726 JN, Netherlands
Company registration number (CRN): 86928953
VAT identification number: NL004327192B69